Have any questions about our products and/or how they work? Get in touch with us! We would be happy to help! We will get back to your at our earliest convenience, typically between 24 hours.
Frequently Asked Questions
How long will it take for me to receive my order?
dEpPatch branded products typically take 24-72 hours to be processed, and usually arrive to customers within 2-4 days. Products coming from foreign manufacturers may take up to 5 days to be processed, and 15-30+ days to arrive. We appreciate your patience and understanding.
How do I know which products are coming from foreign manufacturers?
We do our best to put where the product is manufactured on the specific product page itself. However, humans aren't perfect and this information could have accidentally been overlooked. If you are unsure about where a product is manufactured and would like to know, do not hesitate to reach out to us!
How does the dEpPatch stick to the skin?
dEpPatch adheres to the skin via a medical grade hydrogel. This hydrogel retains it’s ability to adhere for the skin for 8-12 treatments.
How long should the patches be worn each session?
It is recommended that the patches be worn for 60 minutes for the first session and then 30 minutes for each additional session, twice a week, adding up to eight total sessions.
Will I experience any sensations while using the dEpPatch?
Key benefits of the dEpPatch microcurrent technology is that it is a safe, non invasive, virtually painless process. You may experience a metallic taste or slight stinging/tingling sensation as the micro-current activates. Both are normal and safe sensations with mask use.
Can I use my other products under the dEpPatch?
Do not use any other products underneath the dEpPatch. The C+ Infusing Serum is specially formulated to be used with the microcurrent technology.
My skin is sensitive. Am I able to use the microcurrent mask?
dEpPatch is hypoallergenic and suitable for all skin types.
Is it safe to use the microcurrent patches/mask if I am pregnant?
dEpPatch is safe for pregnant and nursing mothers. The serums are all-natural ingredients.
I have my nose/lip/eyebrow/skin pierced. Can I keep it in while during my mask session?
You cannot keep in facial jewelry while using the mask as it will cause a current concentration with the metal and may cause irritation.
How do I clean my microcurrent mask between sessions?
It is not necessary to clean your mask or patches in between sessions. If it is dropped or accidentally set down on a dirty surface you make wipe the patches or mask off with isopropyl alcohol wipes.
Can I use the microcurrent mask after botox or injectables?
It is recommended to wait 72 hours after botox to use your dEpPatch microcurrent mask.
Can I use the dEpPatch if I am using retinols?
You may use retinols before or after your mask treatment, just be sure to completely remove all products before applying your Vitamin C+ Infusing Serum and mask.
Can the microcurrent patch be worn on or near an open wound?
It is recommended that the wound be closed for 2-4 weeks before applying cosmetic patches.